Return & Refund Policy

Return & Refund Policy

1. Returns

We want you to be completely satisfied with your purchase from Vision Healthcare. If, for any reason, you are not entirely happy with your order, we are here to help with our hassle-free return process. Please review the following guidelines for returning products:

a. Eligibility: To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.

b. Timeframe: You have 5 days from the date of delivery to initiate a return.

c. Initiating a Return: To initiate a return, please contact our customer support team via email at visionhealthmalaysia@gmail.com, phone, or WhatsApp at +6011-5672 2118 or +6016-683 4777.

Provide your order details, including the product(s) you wish to return, and the reason for the return.

d. Shipping Costs: Please note that customers are responsible for the return shipping costs, unless the return is due to our error or a defective product.

e. Return Packaging: When returning the product, ensure it is securely packaged to prevent damage during transit.

2. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If the return meets the eligibility criteria, we will proceed with the refund. The following guidelines apply to refunds:

a. Refund Method: Refunds will be processed using the original payment method used during the purchase. Please allow 7 business days for the refund to reflect in your account, depending on your payment provider.

b. Partial Refunds: In some cases, partial refunds may be granted for products that are returned with minor damage or signs of use.

3. Non-Returnable Items

Certain items are exempt from being returned. These include:

• Products that have been opened or used.
• Products with tampered or damaged packaging.
• Items marked as non-returnable on the product page.

4. Exchanges

We do not offer direct product exchanges. If you wish to exchange a product, please initiate a return and then place a new order for the desired item.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or a refund, depending on your preference.

6. Change of Mind

We understand that sometimes a change of mind can occur after a purchase. While we don’t offer returns for this reason, we encourage you to reach out to our customer support team, as we may have other solutions to assist you.

Please feel free to contact our customer support team via +6011-5672 2118 or +6016-683 4777 if you have any questions or need further assistance regarding our ‘Return & Refund’ policy. Your satisfaction is our priority, and we are dedicated to providing you with the best customer experience.